CityNow believes that genuine entertainment starts with self-control. We provide a variety of tools and resources to ensure every member can enjoy gaming within healthy and safe boundaries.
At CityNow, we understand that online gaming is a form of entertainment — not a way to earn income or resolve financial problems. Like any other form of entertainment, gaming should be approached with full awareness, good control, and within self-set limits.
Since day one, citynow has placed member safety and well-being as our top priority. Our platform is designed not only to deliver an enjoyable gaming experience, but also to ensure every member has access to tools that help them stay in control. This is not just a written policy — it is a core value that underpins every decision we make in developing the platform.
Responsible gaming means understanding the risks, setting personal limits, recognising early warning signs, and knowing when to stop. citynow is here to support you every step of the way — whether you're a new player just getting started or a long-time member who has been with us for years.
CityNow provides a range of practical tools you can activate directly from your account — no need to contact anyone.
Set the maximum deposit amount you can make in a day or a week. Once the limit is reached, our system will automatically block additional deposits until the period resets.
Set a time limit for each of your play sessions. When the set time is nearly up, our system will send you a reminder before the session ends automatically.
Need a short break? Activate Cool-Off mode for 24 hours, 48 hours, or 7 days. During this period, your account will be blocked from all wagering activity.
If you feel you need to stop for a longer period, you can choose to self-exclude for 30 days, 90 days, 180 days, or permanently. Your account will be fully locked.
Set the maximum loss amount you are willing to absorb in a day or a week. Our system will automatically block play once your loss limit has been reached.
Receive in-app notifications when you have been playing for longer than a set period, or when your total wagering reaches a self-defined threshold.
All self-control tools can be activated directly from your account dashboard in under two minutes. Here are the steps:
Open the CityNow app or visit the platform via your preferred browser and log in using your username and password.
Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu that appears.
In the settings menu, look for the "Responsible Gaming" or "Account Controls" section. All self-control tools are listed there.
Select the control tool you want, enter your limit value or time period, then confirm your choice. The tool will take effect immediately.
After activation, you will receive a confirmation email recording your new settings along with the date and time of activation for your records.
Ideal for members who want to maintain healthy gaming habits from the start. Can be set and adjusted to suit your needs, with a 24-hour waiting period before any limit increase takes effect — to ensure decisions are made with a clear head.
Ideal if you notice that your play time is starting to exceed what it should be. Cool-Off mode can be activated instantly and will take effect within seconds. All bonuses and your account balance remain safe throughout the break period.
For more serious situations where you need to stop playing entirely for a period of time. Self-exclusion is the most robust tool available — your account will be fully locked and no promotions or marketing communications will be sent to you during the exclusion period.
Take a moment to review your gaming habits. If you answer "yes" to two or more of the questions below, we encourage you to use our self-control tools or seek professional support.
Have you ever borrowed money or sold belongings to fund your gaming?
Do you find yourself thinking about gaming even while doing other things, such as working or spending time with family?
Have you ever tried to stop playing but failed, even after multiple attempts?
Do you keep playing to "chase" money you have lost, hoping to win it back?
Has gaming started to affect your relationships with family, friends, or colleagues?
Do you feel restless, impatient, or irritable when you are unable to play for a while?
Here are some best practices recommended by CityNow to keep your gaming experience enjoyable:
Answers to frequently asked questions about self-control tools and CityNow's responsible gaming policy.
Enjoy a safe, fair, and entertaining online entertainment experience alongside more than 500,000 Malaysian members. With comprehensive self-control tools and 24/7 support, you are always in control.
Platform for users aged 18 and above only. Play responsibly. Terms & Conditions applies.