At CityNow, we understand how important it is to access your winnings quickly and without hassle. Our withdrawal system is purpose-built to ensure every request is processed efficiently, securely, and transparently — so you can enjoy your winnings without long waits or complicated procedures.
CityNow supports all popular payment methods in Malaysia. Choose the one that suits you best.
The withdrawal process at CityNow is designed to be as simple as possible. Just a few quick steps and your funds will be in your preferred bank account or e-wallet in no time. Here is a complete step-by-step guide to making your first withdrawal.
Open the CityNow app or website and log in using your username and password. A two-factor authentication code will be sent to your registered phone number for added security.
From your account dashboard, click the wallet icon or select the "Withdrawal" menu. You will be directed to the withdrawal page showing your current balance.
Choose your preferred withdrawal method — bank transfer, TnG, GrabPay, Boost, or any available option. Make sure your recipient account details have been registered beforehand.
Enter the amount you wish to withdraw. Make sure it is not below the minimum limit of RM 30 and does not exceed the maximum daily limit set for your chosen method.
Review all withdrawal details — the amount, method, and recipient account number. Click the "Confirm" button and enter your security PIN to authorise the transaction.
The citynow system will process your request automatically. You will receive a notification via the app and SMS once the withdrawal has been successfully credited to your account.
| Minimum Per Withdrawal | RM 30 |
| Maximum Per Withdrawal | RM 50,000 |
| Daily Limit (Standard) | RM 100,000 |
| Daily Limit (VIP) | RM 500,000 |
| Processing Time | Within 5–30 minutes |
| Withdrawal Fees | No hidden fees |
When it comes to online withdrawals, most Malaysian players prioritise two key things — speed and security. At CityNow, we don't just meet both of these needs — we go further to make your withdrawal experience as smooth and transparent as possible.
One of the greatest strengths of the withdrawal system CityNow is fully automated. Unlike some platforms that still require manual approval from a finance officer, the CityNow uses automated processing technology that operates 24 hours a day, 7 days a week including public holidays and festive seasons. This means your withdrawal request will never be stuck waiting for "office hours" — it is processed immediately upon submission.
From a security standpoint, every withdrawal transaction at CityNow is protected with the same 256-bit SSL encryption used by major banking institutions. Our system also supports two-factor authentication (2FA), which sends an OTP code to your registered phone number before each withdrawal is approved. These multiple security layers ensure no third party can access or withdraw funds from your account without your verification.
Additionally, CityNow does not charge any hidden fees for the withdrawal process. What you see as your balance is what you receive — no surprise deductions, no processing charges, no conversion fees. This transparency is part of our commitment to building long-term trust with every player.
For users who make withdrawals regularly, CityNow offers a saved recipient account feature that lets you register up to five different bank accounts or e-wallets. With this feature, the withdrawal process becomes faster since you do not need to re-enter your account number each time — simply select from your saved list and confirm with your PIN.
Compare all available withdrawal options at CityNow to find the best one for you.
| Method | Processing Time | Minimum | Maximum | Fees | Availability |
|---|---|---|---|---|---|
| Bank Transfer | 5–30 minutes | RM 30 | RM 50,000 | None | 24/7 |
| Touch 'n Go | Instant–10 min | RM 30 | RM 10,000 | None | 24/7 |
| GrabPay | Instant–10 min | RM 30 | RM 10,000 | None | 24/7 |
| Boost | Instant–15 min | RM 30 | RM 9,999 | None | 24/7 |
| FPX | 10–30 minutes | RM 50 | RM 30,000 | None | 24/7 |
| MAE Maybank | Instant–15 min | RM 30 | RM 9,999 | None | 24/7 |
| ShopeePay | Instant–20 min | RM 30 | RM 9,999 | None | 24/7 |
| USDT / Crypto | 15–60 minutes | RM 100 | RM 500,000 | Gas fee only | 24/7 |
Your winnings are protected by multiple layers of security built to the latest industry standards.
All withdrawal data is transmitted through a fully encrypted connection, preventing any interception or data breach attempts.
Every withdrawal requires an OTP code sent to your registered phone number. No one can withdraw funds without access to your phone.
Every withdrawal transaction is protected by a 6-digit PIN you set yourself — separate from your login password for added security.
Identity verification is completed once only to ensure that only the legitimate account owner can make withdrawals to a bank account in their own name.
Our system monitors all transactions in real time to detect any suspicious activity and protect your account from unauthorized access.
The bank account or e-wallet registered as a recipient is locked and can only be changed after going through a strict identity re-verification process.
For many Malaysian players, the decision to choose an online gaming platform often comes down to how easy and reliable the withdrawal process is. The logic is simple — when you win, you want to make sure your money reaches you without unnecessary obstacles. That's why CityNow has invested seriously in building a robust financial infrastructure tailored for Malaysian users.
From the player community's experience CityNow, one thing consistently highlighted is the speed of processing. Whether it's day or night, weekday or weekend, withdrawal requests are typically processed in under ten minutes for e-wallet methods and within 30 minutes for direct bank transfers. This is significantly faster than many other platforms that still rely on manual processes that can take up to 24 hours.
Another aspect frequently praised by users is the wide range of withdrawal options. CityNow supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, and many more via the FPX system. All major e-wallets popular in Malaysia are also fully supported. This variety ensures no player is forced to use a method that is inconvenient or unfamiliar to them.
For players new to this platform, the identity verification or KYC process may seem like an extra inconvenient step. In reality, it is there to protect your own interests. By ensuring that only the verified account owner can make withdrawals, CityNow protects your funds from any unauthorized access even if someone manages to obtain your password. KYC at CityNow is a straightforward process that only requires a photo of your IC or passport, and it is typically approved within 15 to 30 minutes.
For experienced players who frequently make large withdrawals, CityNow offers VIP accounts with higher daily withdrawal limits of up to RM 500,000 per day. VIP accounts also receive priority processing, meaning their requests are handled before standard requests. This preferential treatment is one of the tangible benefits of being a VIP member at CityNow.
One thing all players should understand is the wagering requirement that may be associated with certain bonuses. Before making a withdrawal, ensure you have met the wagering requirement for any bonus you have received. You can check the status of this requirement under the "Bonus & Promotions" section on your account dashboard. CityNow always displays this information clearly so there is no confusion when the time comes to withdraw your funds.
Finally, if you ever experience a situation where a withdrawal takes longer than usual, don't panic. Contact the CityNow customer support team CityNow operating 24 hours a day via live chat within the platform. Provide your transaction number and our team will check the status immediately. In most cases, delays are caused by additional verification requirements for large amounts or routine security checks performed randomly to protect all users.
The citynow support team is available at all times to assist with any withdrawal-related issues.
Log in to your citynow account now and make your first withdrawal in under 5 minutes. Fast, secure, and no hidden fees.
This platform is for users aged 18 and above. Please read the Terms and Conditions as well as Responsible Gaming ours before playing.